Terms & Conditions

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Definitions

Throughout these terms, the following words carry the meanings set out below:

• "Agreement" — these Terms & Conditions, together with any written quotation or service scope accepted by you.
• "We / Us / Our" — Pendulux, operating from 56 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
• "You / User" — any individual who visits this website, makes an enquiry, or brings a watch to our workshop for assessment or service.
• "Service" — any watch repair, restoration, assessment, or related work carried out by Pendulux, including but not limited to crystal replacement, pressure testing, and full restoration.
• "Item" — the watch or timepiece you place in our care.
• "Content" — all text, images, photographs, and material published on this website.
• "Quote" — a written estimate of cost and scope provided before work commences.

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Acceptance of Terms

By using this website, submitting an enquiry, or leaving a watch with us for assessment or service, you indicate that you have read and accepted these terms. If you do not agree, please do not use our website or services.

• You must be at least 18 years of age to engage our services.
• If you are acting on behalf of another person as the owner of a watch, you confirm that you have authority to do so.
• These terms apply each time you engage our services, whether for the first time or as a returning client.

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Service Description

Pendulux provides skilled watch repair and restoration services from our workshop in Kuala Lumpur. Our work includes, but is not limited to:

• Crystal replacement and refit (acrylic, mineral, and sapphire)
• Water resistance pressure checks and seal assessment
• Full restoration programmes for inherited or aged timepieces
• General bench assessment and written condition reports

Our services are available to clients in Malaysia. Where work requires specialist parts not available locally, we will advise you before proceeding. We do not offer online repair services; all work is carried out at our Kuala Lumpur workshop.

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User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate information when submitting enquiries or leaving a watch for service.
• Disclose any known history of previous repairs, modifications, or damage to an item before we begin assessment.
• Collect your watch within 30 days of notification that it is ready. Items not collected within 90 days may, after written notice, be considered abandoned.
• Use this website only for lawful purposes and in a manner that does not infringe the rights of others.
• Refrain from attempting to copy, scrape, or republish any content from this website without our written consent.

The following activities are not permitted: submitting false or misleading information, using automated tools to access the website, or attempting to interfere with the operation of the website or its connected systems.

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Intellectual Property

All content on this website — including text, photographs, illustrations, workshop imagery, and the Pendulux name and visual identity — is owned by or licensed to us and is protected under Malaysian and applicable international copyright law.

We grant you a limited, personal, non-transferable licence to view and print pages from this website for your own private reference. This licence does not extend to:

• Reproduction of content for commercial purposes
• Modification, adaptation, or creation of derivative works
• Redistribution of any content without prior written permission
• Use of the Pendulux name, logo, or any workshop imagery in any context suggesting endorsement

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Payment Terms

All prices are quoted in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise. Quotations are valid for 14 days from the date of issue.

• Payment is due upon collection of the completed item unless alternative arrangements have been agreed in writing.
• For restoration work exceeding RM 1,000, we may request a deposit of up to 50% before work commences.
• We accept payment by cash, bank transfer, and major debit and credit cards at our workshop.
• If parts sourcing reveals costs materially different from the original quote, we will notify you and seek approval before proceeding.

Where work has been partially completed and you choose not to proceed, the cost of any labour and parts already applied may be charged. We will discuss this with you openly before any charges are made.

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Service-Specific Terms

Crystal Replacement

Crystal replacement is carried out to the manufacturer's original specification where possible. We will match crystal type (acrylic, mineral, or sapphire) to the case design. We do not accept responsibility for pre-existing dial or movement damage uncovered during the process, but will inform you before proceeding.

Water Resistance Checks

A printed result sheet is provided. The stated pressure rating of any watch is a manufacturer's specification and is not a warranty against water entry in all circumstances. Our test reflects the condition of the watch at the time of the check; we are not responsible for subsequent changes in seal integrity.

Full Restoration Programmes

Restoration work proceeds in stages with written updates. Where original parts are worn beyond use and replacements are no longer manufactured, we will describe all available options honestly and await your written instruction. We will not substitute parts without your approval. Timelines for restoration are indicative and may be extended if specialist parts are required.

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Disclaimers

This website is provided in good faith for general information purposes. While we take care to keep it accurate:

• Information about services and pricing is indicative and subject to change. Confirmed scope and cost will be set out in a written quotation.
• Photographs of workshop environments and finished pieces are representative only.
• Our service is provided with reasonable care and skill. We do not make representations about any specific outcome beyond what is set out in a written quote or scope document.
• We are watchmakers and restorers, not valuers. Any comments we may make about the age or condition of a piece are observations, not formal appraisals.

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Limitation of Liability

To the fullest extent permitted by Malaysian law:

• Our total liability to you in connection with any single service shall not exceed the amount you paid for that service.
• We shall not be liable for indirect, consequential, or incidental losses, including loss of sentimental value, loss of use, or the cost of obtaining a substitute.
• We are not liable for damage arising from pre-existing conditions in the watch that were not disclosed or that could not reasonably have been detected before work commenced.
• Events outside our reasonable control — including supply chain disruptions, natural events, or the unavailability of obsolete parts — will not constitute a breach of our obligations.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded.

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Indemnification

You agree to hold Pendulux harmless from any claims, losses, or expenses arising from your breach of these terms, your misuse of this website, or any false or misleading information you have provided in connection with a service. This obligation survives the end of any service engagement.

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Termination

Either party may withdraw from a service engagement before work commences by giving written notice. Once work is underway:

• You may request that we stop at any stage; we will invoice for work and parts to that point.
• We may decline to proceed if we discover conditions that make safe completion impossible, or if information provided proves materially inaccurate. In such cases, we will describe what we have found before returning the item.

Terms relating to payment, intellectual property, disclaimers, and dispute resolution survive the end of any engagement.

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Dispute Resolution

We would prefer to resolve any concern through a calm conversation at the workshop or by email. If you have a concern about a service:

• Contact us at [email protected] with a description of the concern.
• We will respond within 5 working days and aim to reach a resolution within 30 days.
• If informal resolution is not possible, either party may refer the matter to mediation before pursuing other avenues.

These terms are governed by the laws of Malaysia. Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia. The Consumer Protection Act 1999 (Malaysia) and related regulations apply where relevant.

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General Provisions

• Entire Agreement. These terms, together with any written quotation, form the full agreement between us in respect of the services described. They replace any prior informal understandings.
• Severability. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver. A failure by either party to exercise a right under these terms does not constitute a waiver of that right on any future occasion.
• Assignment. You may not transfer your obligations under these terms to another party without our written consent. We may transfer our obligations where the workshop changes ownership, provided the standard of service is maintained.
• Notices. Written notices under these terms may be sent by email to the address you provide or to [email protected].

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Changes to These Terms

We may update these terms from time to time. Where changes are material, we will update the effective date at the top of this page. Continued use of this website or our services after an update constitutes acceptance of the revised terms.

We will not retrospectively alter the terms applicable to a service already underway.

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Contact Information

If you have questions about these terms, please reach out. We prefer a direct conversation where possible.