Three services. Each one described clearly.
Read through at your own pace. Each section below describes the work, the process, and what it costs. No hidden steps, no surprise additions at the end.
← Back to HomeHow we take on work at Pendulux
Every piece that comes to Pendulux is assessed before a scope is written. For shorter services like crystal replacements or pressure checks, the assessment takes a few minutes. For restoration work, it involves a longer initial conversation. In each case, what we intend to do — and what it is likely to cost — is written down and agreed before the work starts.
Piece is assessed and the scope is described in writing
Owner agrees to the scope and cost range before work begins
Work is carried out at bench with correct tools and documentation
Piece is checked under loupe before collection is arranged
Results, parts used, and any recommendations are handed to the owner in writing
Crystal Replacement & Refit
A small piece of bench work that often makes a noticeable difference to how a watch looks and feels. We remove the existing crystal — acrylic, mineral, or sapphire — and fit a size-matched replacement using the correct method for the case. Where the bezel is pressed, we use a crystal press with a properly sized die; where it is gasket-set, the gasket is renewed at the same time. The dial side is cleaned under loupe before the new crystal is placed.
- All crystal types handled — acrylic, mineral, sapphire
- Correctly sized die used for pressed bezels
- Gasket replaced where appropriate
- Dial-side clean included at no extra charge
From
RM 520
Water Resistance Pressure Check
A short test to give owners a clear picture of where their watch stands on water resistance, with no obligation to follow up if the result is satisfactory. We perform a dry vacuum check first to detect leaks at the joints, then a wet pressure test at a level appropriate to the case's stated rating. A printed result sheet is provided. Where the watch fails, we describe which gaskets or seals appear to be at fault and offer a separate quote for the corrective work.
- Dry vacuum check performed first
- Wet pressure test at appropriate rating
- Printed result sheet provided regardless of outcome
- Fault description and separate quote if the watch fails
- No obligation to proceed with further work
From
RM 320
Full Restoration for Inherited Pieces
A long, careful programme for watches that have passed through a family and now deserve a thoughtful return to working order. After an initial appointment to discuss what the piece means to you, we set out a written scope with milestones, a parts list, and an indicative cost range. The work proceeds in stages with brief written updates. Where original parts must be kept rather than replaced, we describe the implications honestly. Where parts are no longer made, we explain the sourcing options before any work goes ahead.
- Initial consultation included in the fee
- Written scope with milestones and cost range
- Written updates at each milestone
- Original parts preserved at owner's instruction
- Parts sourcing options explained before ordering
From
RM 4,580
Which service fits your situation
| Feature | Crystal Refit | Pressure Check | Full Restoration |
|---|---|---|---|
| Best suited for | Cracked or scratched crystal | Before water exposure | Inherited or dormant pieces |
| Written scope provided | |||
| Printed documentation | |||
| Parts sourcing discussion | Where needed | ||
| Milestone updates | |||
| Starting price (RM) | 520 | 320 | 4,580 |
Standards that apply to every service
Secure piece custody
Each piece is logged on intake, assigned a drawer number, and stored securely when not on the bench. No watch sits unattended on an open surface.
Loupe inspection before and after
Condition is assessed under magnification at the start of the job and reviewed again before the piece is returned. Anything notable is written down.
Correct tools for each case type
We maintain a full set of crystal press dies, case openers, and pressure testing equipment so the right instrument is always available for the job.
Written records for every job
What was done, what parts were used, and what was observed is recorded for each piece. A copy is given to the owner at collection.
No work without agreement
If a complication arises during the work that changes the scope or cost, we stop and contact the owner before proceeding. Nothing is added to a job without discussion.
Returned parts on request
Original components that are removed during the course of work are returned to the owner alongside the piece if they wish to keep them.
What each service costs
RM 520
per piece, materials included
- Size-matched crystal
- Correct press technique
- Gasket renewal where needed
- Dial-side clean
RM 320
per piece, result sheet included
- Dry vacuum check
- Wet pressure test
- Printed result sheet
- No obligation on pass
From RM 4,580
per project, scope agreed first
- Initial consultation
- Written milestones
- Staged written updates
- Original parts preserved
Not sure which service you need?
Write to us and describe the piece — what it is, how it has been kept, and what you have noticed. We will suggest the right starting point and answer any questions without obligation.
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